Effective Date: October 24, 2023
At KohoCasino (operating via kohocasino.org), we are fundamentally committed to safeguarding the privacy and security of our players. This Privacy Policy outlines our rigorous standards for the collection, use, protection, and disclosure of your personal information. As an industry-leading online casino in Canada, we operate in strict compliance with applicable data protection frameworks, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
To provide you with a premier, secure, and legally compliant gaming experience, we collect the following categories of information:
- Personal Identification Data: Your full name, date of birth, residential address, and government-issued identification (to fulfill strict Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations).
- Contact Information: Your email address and telephone number.
- Financial Information: Payment card details, e-wallet identifiers, and banking histories necessary to process your deposits and withdrawals securely.
- Technical and Usage Data: IP addresses, browser types, device identifiers, geolocation data, and interaction logs regarding your gaming behaviour on our platform.
2. How We Use Your Information
We do not collect data arbitrarily. Your information is processed exclusively for the following lawful purposes:
- To establish, verify, and manage your KohoCasino account securely.
- To process your financial transactions swiftly and accurately.
- To monitor for, detect, and prevent fraudulent activities, money laundering, and underage gambling.
- To deliver critical customer support and administrative notices regarding changes to our services or Terms and Conditions.
- To provide personalized marketing communications and promotional offers (strictly subject to your explicit opt-in consent).
3. Data Sharing and Third-Party Disclosure
Your trust is paramount. We do not sell your personal data. We may only disclose your information to meticulously vetted third parties under strict confidentiality agreements, including:
- Service Providers: Payment gateways, age verification agencies, and game software developers required to operate our casino securely.
- Legal and Regulatory Authorities: Law enforcement, gaming commissions, and regulatory bodies when mandated by Canadian or international law.
4. Data Retention
We retain your personal data only for as long as is strictly necessary to fulfill the purposes outlined in this Privacy Policy, or as required by statutory retention periods mandated by our licensing authorities and financial regulators (typically up to five years following the formal closure of your account).
5. Your Privacy Rights
As a Canadian player, you possess absolute authority over your personal information. You have the right to:
- Request access to the personal data we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Request the deletion of your data (subject to overarching legal and regulatory retention mandates).
- Withdraw your consent for marketing communications at any time via your account settings.
6. Security Protocols
We employ military-grade, 256-bit Secure Socket Layer (SSL) encryption to protect all data transmitted between your device and our servers. Our IT infrastructure is subject to continuous security audits, penetration testing, and strict firewall reinforcement to prevent unauthorized access, alteration, or data breaches.
7. Cookies and Tracking Technologies
Our website utilizes cookies to enhance your browsing experience, remember your preferences, and track session authenticity. You may manage or disable cookies through your browser settings; however, doing so may restrict your access to certain core functionalities of the casino.
8. Contact Our Data Protection Officer
If you have any inquiries, concerns, or formal requests regarding this Privacy Policy or the handling of your personal data, please contact our dedicated legal team and Data Protection Officer at:
Email: [email protected]
Mailing Address: KohoCasino Legal & Compliance Department, Vancouver, BC, Canada.