Welcome to the official Trust and Communication Centre for Koho Casino. We pride ourselves on operating with absolute transparency, uncompromising security, and unwavering dedication to our players. Below, you will find our contact information alongside our foundational corporate policies.
Contact Us
Our dedicated Player Support and Compliance teams are available 24 hours a day, 7 days a week, to assist you with any inquiries regarding your account, our games, or our legal policies.
- Customer Support Email: [email protected]
- Compliance & Legal Inquiries: [email protected]
- Toll-Free Telephone (Canada): 1-800-555-KOHO
- Live Chat: Available 24/7 via the portal in your account dashboard.
For written correspondence, please direct your mail to our corporate headquarters, noting that digital communication will result in the most expedient response.
About Us
Founded in 2019 by a consortium of seasoned Canadian cybersecurity experts and elite gaming veterans, Koho Casino was born from a singular, ambitious vision: to engineer a digital entertainment space where the thrill of the casino floor meets military-grade digital security.
In our early days, we recognized a gap in the market for a platform that prioritized player safety just as highly as it did premium entertainment. We spent two years meticulously developing our proprietary Random Number Generator (RNG) protocols and curating a portfolio of games from the world's most respected software developers. Today, Koho Casino stands as a vanguard of the modern iGaming industry.
Our Mission: We are committed to delivering an unparalleled, high-fidelity gaming experience that champions rigorous fair play, absolute data sovereignty, and responsible entertainment. At Koho Casino, you are not just a player; you are a respected patron in an ecosystem built on trust, integrity, and relentless innovation.
Responsible Gambling
At Koho Casino, we firmly believe that gaming must remain an enjoyable form of entertainment, never a financial or emotional burden. We approach Responsible Gambling with deep empathy and strict, actionable safeguards.
We empower our players to maintain control through our comprehensive suite of Responsible Gaming tools, accessible directly from your account settings:
- Deposit Limits: Set daily, weekly, or monthly caps on the funds you can transfer into your account.
- Loss Limits & Session Timers: Restrict the amount of money or time you can spend during a single gaming session.
- Time-Outs: Enact a mandatory cooling-off period of 24 hours to 6 weeks.
- Self-Exclusion: For those who require a definitive break, we offer rigorous self-exclusion protocols ranging from 6 months to a permanent account ban. Once activated, self-exclusion is irrevocable for the chosen duration.
If you or someone you know is struggling to control their gambling behaviour, we urge you to seek professional assistance immediately. Please contact ConnexOntario at 1-866-531-2600, consult the Responsible Gambling Council (RGC), or visit BeGambleAware.org for free, confidential support.
Official Terms and Conditions
Last Updated: October 24, 2023
1. Acceptance of Terms
By registering an account, accessing, or utilizing the services provided by kohocasino.org ("We", "Us", "Our Casino"), you ("The Player") enter into a legally binding agreement to abide by these Terms and Conditions in their entirety.
2. Account Eligibility and Registration
2.1. You must be of legal gambling age in your province or territory of residence (typically 19+ in most Canadian provinces, 18+ in AB, MB, and QC) to open an account.
2.2. Only one (1) account is permitted per individual, household, IP address, and device. Creation of multiple accounts will result in immediate termination of all associated accounts and forfeiture of any accrued funds.
2.3. All registration information provided must be accurate, current, and verifiable. We mandate strict Know Your Customer (KYC) protocols.
3. Financial Transactions and Wagering
3.1. All deposits must be wagered at least once (1x) before a withdrawal can be initiated, in accordance with international Anti-Money Laundering (AML) directives.
3.2. We reserve the right to void any wagers placed resulting from software manipulation, mechanical malfunction, or human error.
4. Account Termination
We reserve the unilateral right to suspend or terminate any account without prior notice if we suspect fraudulent activity, breach of these Terms, or any behaviour that compromises the integrity of our platform.
Privacy Policy
Last Updated: October 24, 2023
1. Information Collection
In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), we collect personally identifiable information (PII) strictly for the purposes of account verification, payment processing, and regulatory compliance. This includes, but is not limited to, your full name, date of birth, residential address, and financial credentials.
2. Data Utilization and Sharing
We do not sell, rent, or unauthorizedly disclose your PII to third parties. Data is only shared with trusted financial processors and statutory regulatory bodies when mandated by Canadian and international law to prevent fraud and money laundering.
3. Cryptographic Security
Your digital safety is our highest priority. All data transmitted between your device and our servers is protected by state-of-the-art 256-bit Secure Socket Layer (SSL) encryption, housed within secure server infrastructures protected by enterprise-grade firewalls.
4. Your Rights
Under Canadian privacy laws, you possess the right to access, rectify, or request the deletion of your personal data, subject to our legal data retention obligations. To exercise these rights, please contact our Data Protection Officer at [email protected].